Delivery Terms & Conditions

Geography

IMPORTANT NOTE: Rooddog pet delivery services are only for Brighton, Hove and the surrounding area. Rooddog Limited (“Us”) reserves the right to cancel and refund any order either outside the area, or where delivery is impractical. The definition of the ‘area’ shall be at Rooddog’s sole discretion and may change from time to time as we grow our business.

Returns and refund policy.

When you make a purchase from Rooddog Limited and the product is faulty, or you wish simply to return the product, we will arrange either to refund or replace the product. You must notify us within 14 days of delivery of your intention to return the product.
The product must be unused and in its original packaging. Items being returned must be placed in the original packaging. Please retain this packaging until you are happy with your purchase.

After 14 days after delivery, we have no obligation to take products back. If we choose to do so at our discretion, we may deduct postage and admin fees from any refund.

It is your responsibility to inspect any products once they are delivered and to notify us of any shortages, defects, or any other complaint immediately and, in any case, within 10 working days from the date of delivery, failing which, the product/s would be deemed to have been accepted by you and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where a product proves to be faulty, we would replace without charge, or give a full refund within 28 days of the date of the delivery. Where product/s are faulty, we would refund the cost of return delivery back to us should we ask you to return them.
This does not affect your statutory rights as a consumer.
In the first instance, if you would like to return a product or would like to discuss returns and refunds, then please contact us for further information.

Storage of Pet Foods.

It is your responsibility to store pet foods properly. Firstly, all our foods should be stored in a cool, dry place, out of direct sunlight. A kitchen larder, in the under stairs cupboard, or a cool garage are ideal storage areas. Please don’t store our pet foods (even unopened bags or tins) in the shed or conservatory where temperatures can get very high. This is to prevent destruction of vitamins and oxidation of oils/fats leading to rancidity. Our pet foods will retain their best flavour if stored in the original bag, as other storage containers may impart an odour and taste to our complete kibble pet foods. Excessive periods of high heat and/or moisture may cause the nutrients to breakdown.

Order confirmation.

Orders for products ordered on our website are accepted when you receive a confirmation email to this effect. We send this email to comply with our legal obligation and to keep you informed. You may wish to print or save this email for your future reference. The confirmation will include full details of your order.

Delivery terms.

Our standard UK delivery service
Delivery is free on orders over £25. For orders below £25, a charge of £2 is due. Delivery is also free if we are collecting your dog for a dog walk.
Unless otherwise notified at the time of placing your order, we aim to deliver within 2 working days of an order placed before 1pm, or 3 working days if later.

Please note that if you are booking a delivery to be delivered the same time as you have booked a dog walk, please make sure that dog walk is 2/3 days after you have placed the order. If there is an earlier dog walk we will try and make the delivery earlier but can give no guarantee.

Disclaimer.

Neither the company, nor its officers, directors, employees, agents, successors, subsidiaries, distributors, affiliates, or third parties providing information on this site are responsible or liable for any special, incidental, indirect or consequential loss or damages or any loss of data, profits, income, goodwill, contracts, use of money, or any other loss or damage whatsoever arising out of, or in connection with, the use of, or the inability to use, this site or the information contained on this site, even if company (or any third party posting information on this site) has been advised of the possibility of such damages or otherwise and whether arising in tort (including negligence), contract or otherwise. Nothing in this paragraph shall exclude or restrict liability for fraud or death or personal injury caused by negligence. Subject to the foregoing sentence, in no event shall company, or any other third party providing information on this site, be liable to you for any damage or loss or for any cause of action resulting from your use of this site, whether in contract, tort (including, but not limited to, negligence), breach of statutory duty or otherwise.

First Published: 08/05/2024

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